How To Treat a Casino Dealer at Real Casinos and Online

Casino

How To Treat a Casino Dealer at Real Casinos and Online

Casino

A dealer shuffling playing cards on a red table.

How To Treat a Casino Dealer at Real Casinos and Online

Casino

A dealer shuffling playing cards on a red table.

Gambling is a popular pastime enjoyed by millions of people the world over, and even with the boom in the online casino industry, land-based casinos are still going strong. Casinos give players an entertaining recreational activity to enjoy, the chance to take home some big winnings, and some players have even turned gambling into a career. What a lot of newer players tend to overlook, however, is the important role of casino dealers in shaping your gambling experience — not just where gameplay is concerned, but in how much you enjoy your time at the casino as well. 

Interactions with a dealer can make or break your casino experience. This applies when you’re gambling at a brick-and-mortar establishment as well as playing online casino games. While the dealers and croupiers are expected to prioritize good customer service, it is not a one-way street. Just as there are good dealers and bad dealers, anyone who has worked in customer service will know that there are also good and bad customers. 

The behavior of patrons has been cited as one of the main reasons casino dealers leave their jobs. If you’re gambling, it’s important to treat the casino dealers well, follow the casino rules, and practice proper casino etiquette

Treating dealers with respect and courtesy not only ensures a better experience for you but for everyone involved. Follow these tips about how to treat a casino dealer to ensure you get the best gambling experience possible. 

Respect All-Around

A croupier at a roulette table.

It’s always important to treat other people with respect, particularly service industry staff, but what exactly does this look like in both the online casino and land-based casino environments?

To start with, never take out your losses on a dealer. While its known that the dealer has nothing to do with winning or losing — this comes down to luck — some gamblers may be tempted to take out their frustration or disappointment on the dealer. This is less likely to happen if players gamble only with money they can afford to lose and when they know how important it is to walk away and take a break if they’re on a losing streak that’s affecting their mood.

Recreational gamblers play for enjoyment and entertainment, which are far more likely to keep you on an even keel than if you’re relying on the tables to bring you fame and fortune.

The flip side of the coin is remaining polite and respectful when you’re on a winning streak. Humility is a big part of both traditional and online casino etiquette. It’s always unfortunate when a player gets intoxicated or loud and brash about their achievements. So enjoy your wins, but never boast, gloat, or get loud and wild when luck is on your side. This can make a game challenging for hardworking dealers, particularly when they have to control a game as other players get annoyed with a gloater.

The Same Rules Apply

While the formats of brick-and-mortar and live dealer casino games are quite different, the same rules apply when it comes to interacting with dealers. While the privacy of sitting behind a computer screen tends to give people a sense of bravery that leads them to think they can do and say whatever they feel, they’re still dealing with a human being, which means you should still be courteous, even if you’re interacting with a dealer online instead of face-to-face. 

When playing live casino online games, you’ll communicate with your dealer through a chat function on your device. Always keep things friendly and polite. It can sometimes be tempting to forget your manners when you’re dealing with someone at arm’s length via an electronic device but avoid indulging in rude behavior at all costs, and you’ll both have an enjoyable time.

Friendly Dealer Interaction

If you want to know how to play casino games, do some research and get familiar with the basics before you start playing, but keep in mind that dealers are always happy to help you out with some friendly guidance. Dealers stand to make more tips when you’re rubbing shoulders with Lady Luck, and happy players also make for a more positive work environment for casino dealers.

Add an element of familiarity by taking a quick look at the dealer’s name badge and addressing them by their name. It’s a small task, but it goes a long way in making the dealer feel seen as more than someone who passes out cards and takes your bets. Also, don’t be shy about having a friendly conversation with your dealer. A bit of friendly banter in-person or via a chat function creates a more fun and relaxed experience for everyone as it uplifts the atmosphere at the table.

Read the Casino Rules

All casinos will have a pre-established set of rules that patrons are expected to follow, regardless of whether you’re playing online or in person. Whether you want to smoke or tip, you can avoid making gaffes by familiarizing yourself with the casino rules and abiding by them. You’ll find online casino rules on the website of your favorite online casino, and the rules of a land-based casino will usually be displayed in prominent places around the venue. Also, be aware of your surroundings and keep a lookout for no-smoking signs or information about the casino’s tipping policy. If you’re not sure, ask your dealer.

To Tip or Not to Tip

A dealer places cards on the felt with a casino chip tray in front of her.

Like most people in the service industry, tips are always a welcome addition to dealers’ hourly wages. Where casino tipping etiquette is concerned, the rule of thumb for how much to tip the casino dealer is to set aside 5% to 10% of your bankroll for this purpose. Dealers are often on their feet for most of the working day and work hard to make your visit or online casino games enjoyable, so tipping is a great way to show your appreciation.

Always check with the casino you’re playing at. While most casinos in the U.S. encourage players to tip dealers, tipping dealers in Asia is generally seen as impolite.

You can also tip a dealer when playing online. For example, the interface for certain online blackjack live dealer games has a “tip” button, which allows you to easily tip your dealer.

Access a World of Entertainment at Borgata Online

Dealers are central to any casino experience. This holds true if you visit Borgata Hotel, Casino & Spa in Atlantic City and enjoy dozens of award-winning restaurants and Borgata’s one-of-a-kind 161,000 square foot casino that has a staggering 4,100 casino slot games to choose from. 
If you prefer playing from the comfort of your home, Borgata Online has a wide range of the best online casino games, whether you’re looking for the latest online slots or a poker game. Simply register to get the most out of your gambling experience.